Customer Support Channels
A 1–Hour Response Time Guarantee
We provide a one–hour response warranty for each ticket or e–mail that you send to our client support team. We will rapidly respond to all typical queries and forward right away the case to our server admins if any additional assistance is needed. If you make use of our Admin Services package, we will complete any of the included services at a time that has been discussed with you upfront.
A Top–Class Technical Support Service
We’ll be online for you 24/7 to reply to any questions that you may have connected with our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need help with server management procedures, you can examine our Admin Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures
An Intuitive Help Area
Each Linux dedicated servers hosting package includes our free–of–cost Hosting Control Panel, which features a comprehensive knowledge base plus a collection of step–by–step video tutorials. Whenever you need help working with the Hosting Control Panel, just push the Videos or Help buttons located in the top right corner.