Customer Support Channels
A 1–hour Response Guarantee
Supplying excellent quality support in time is our main priority, so we support each Linux cloud website hosting packages plan with a 1–hour ticket answer warranty. Once you fill in a ticket or post an e–mail, our customer help support staff will try all they could do to present the most adequate resolution for your case and to supply you with information in due time.
A Top–quality Support Service
Our help support service is provided by a crew of competent consultants who will be able to respond to your question as soon as possible. You can easily speak with the support staff by opening a tech support ticket from your Hosting Control Panel or by submitting us an email. On working days, you may as well call us on the telephone or take advantage of the online chatting solution.
An Intuitive Help Section
We have integrated a broad knowledge base into the Control Panel as a way to get practical step–by–step guidelines whenever you want. Each part of the Control Panel features its own contextual help area displaying a selection of how–to articles. We have also made educational videos to ensure that you get a much better idea of the correct way to conduct any presented task.