Phone Support in Cloud Website Hosting
We believe that the option to communicate with a live agent is very important, that's why we have 3 support lines globally (Australia, USA and UK) and you're able to reach us on the phone for 14 hours a day. If you consider buying one of our Linux cloud website hosting packages, for example, you can phone us and find more about our services before placing your order to make sure that we meet all the system requirements for your sites. After the order, you can get in touch with us about all the sales and / or billing problems you may have, or get any general or basic tech information that you need. We have aimed to find the optimal balance between phone and ticket support, so for solely technical matters you can use the ticketing system, which will make it easier to keep track of the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you'd like to know more about the plans, you have some billing issue or some general issue, you can call us. Although some more complex matters may require a ticket to give some time to our technical support team to investigate, we are able to assist you with many technical questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the U.S.A., Great Britain and Australia, we have local phone lines in these countries as well. If you're in another country, we have an international number where you're able to reach us.