Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we use for our Linux cloud website hosting packages isn’t separate from the web hosting account. It’s part of our full-featured Hepsia Control Panel and you will be able to visit it at any specific time with just a few mouse clicks, without needing to log out of your web hosting account. The ticketing system includes a quick-search field, which will help you trace practically any trouble ticket that you have already opened, in case you need it. Additionally, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to resolve a specific problem before you actually submit a ticket. The ticket response time is maximum 1 hour, so you can get prompt assistance whenever you need one and in case our customer support team recommends that you do something inside your account, you can do it instantly without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you wish to touch base with our technical support engineers, you will be able to open a support ticket directly from your Hepsia Control Panel instead of using an entirely different customer support platform like you will need to do with the majority of hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket with no effort and to look through older tickets using a clever search box. Moreover, you will be able to read the applicable knowledge base articles that our system will offer you depending on the category that you select for your new ticket. You can perform all the aforementioned operations without leaving your Hepsia Control Panel at any time, which goes to say that in case you stumble upon any obstacle or have a query, you can get in touch with our technicians and fix the particular issue in no more than 60 minutes through one support platform.